FAQ

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FAQ 2017-07-21T10:39:34+00:00

There are two ways you can open myDeviceLock without using launcher icon:

1. Open from the browser:
On your device’s browser go to the following URL: mydevicelock.com/starter and click the link to open the app.

2. Open from the dialer:   In your dialer app enter # and your PIN then tap Call button to open myDeviceLock. (for instance #0000 + Call button)

3. If Neither of these two methods doesn’t work.
Try to uninstall the app and reinstall
Go to your device Settings > Apps > find myDeviceLock in the app list and tap UNINSTALL button.

Some of the devices by default kill all apps which work on the background. For our app to work, you need to add myDeviceLock to allowed apps (whitelist) on those devices’ security settings.

  • Lenovo: Settings > Power Manager > Background app management > locate myDeviceLock and enable it
  • Huawei: Phone Manager App > Protected Apps > add myDeviceLock to the list.
  • Xiaomi: Services > Security > Permissions > Autostart > locate myDeviceLock and enable autostart.
  • Meizu: Settings > Battery > More modes > Standby Management > locate myDeviceLock and enable it
  • Oppo:Security Center > Privacy Permissions > Start up Manager > allow myDeviceLock to run in background.

If your device is not in this list, try to do the same steps, all menus should have similar names.

You might be using our universal unlock feature without realizing it. You can either lock app by shutting off screen and then turning it on or you can go into myDeviceLock > Settings and disable the universal unlock feature.

Open main menu and select Photo Vault or Video Vault.

If it will ask you for storage permission – please allow it (for Android 6 and above)

On the bottom right of the vault page there is a round blue button with a white plus “+” icon.

Tap on it and select folder and files. To move selected files tap on round blue button with a lock icon.

Files will be moved into the vault. You don’t need to create any folders for them, they will be placed automatically in parent folder with the same name as the original parent folder.

When you will want to move them back – they will be automatically moved to the original place.

Open main menu and select Photo Vault or Video Vault.

If it will ask you for storage permission – please allow it (for Android 6 and above)

On the bottom right of the vault page there is a round blue button with a white plus “+” icon.

Tap on it and select folder and files. To move selected files tap on round blue button with a lock icon.

Files will be moved into the vault. You don’t need to create any folders for them, they will be placed automatically in parent folder with the same name as the original parent folder.

When you will want to move them back – they will be automatically moved to the original place.

Go to the Photo or Video Vault. Open a folder with files you want to remove.

You can either long press on any image to start selecting mode or press “Select” button on top right to enter selecting mode.

Once you entered selecting mode – just tap on images you want to select and they will be highlighted.

When you’re done with selecting – tap on the round blue button on the bottom to unlock them.

They will be moved out from the vault to their original place.

Please make sure that in the SD-card permission dialog you select the root of your SD-card and not any other folder. The root of SD-card is the highest level of folder structure where there is no parent folder left.

If you’re 100% confident that you selected the root of SD-card for granting permission than it may be some specific for your device restrictions. In this case use any available File Manager app to move your files from SD-card to your internal memory and then you can move these files into the Vault without SD-card permission since files on Internal memory do not need permission to move.

Any files deleted in the vault can not be recovered, there are no “trash can” or intermediate states. Be careful when you delete files.

You may try to use some apps which recover deleted files but it’s not guaranteed that they will help.

The fingerprint technology works on devices for the Android 6.0 and above which have fingerprint sensor. Please try our biometric signature technology instead. We believe you will love it.

Samsung devices with updated Android version from Lollipop 5 to Marshmallow 6 still doesn’t support Android Fingerprint API, which is a Samsung known bug.

If you updated your Android version from 5 to 6 it is your case.

You can uninstall the app by either going onto settings for myDeviceLock and uninstall or you can uninstall it by going to settings on the device and go to application manager. There you will find our app and you can easily uninstall it.

Our app is as most memory efficient as possible but not all apps are made like ours. So if you have modern quick device and you are experiencing lags and performance issues please check all apps you’ve installed on your device. Remove those which you are not using.

Even those which are not supposed to run on the background still consume memory. And those who run constantly on the background are definitely slowing your device.

In modern Android devices memory is automatically cleaned by the system and there is no need in special apps for that. Moreover, when they always keep memory clean without any cached objects it will take much more time to start apps.

If you provided your security email or secret question – tap on the question mark icon on top right of the lock screen.

a) using security email: press “Send the code” button and you will receive the reset code on your email. Enter this code into the field that will appear under the “Send the code” button to reset the password.

b) using secret question: enter the correct answer to your secret question and you will be able to reset the password